SHIPPING
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What are your shipping rates?

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Europe Free Shipping

America € 10

Asia € 10

United Kingdom € 12

Switzerland € 15

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When will my order be shipped?

We ship all out items as soon as possible.

▪️ On average all items are ready to be sent within 24 hours.

▪️ All items are shipped with UPS or DHL.

▪️ All items will be sent insured and with tracking number.

 

When will it arrive?
We'll do our best to meet these shipping estimates, but cannot guarantee them. 

 Estimated shipping times:

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 Germany: 1-2 business days​

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 Europe: 2-5 business days​

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America 4-5 business days​

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​Asia: 6-7 business days

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United Kingdom: 2-4 business days​

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Switzerland: 1-3 business days​

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​▪️ Delays from the shipping carrier may apply during Holiday Season or big sale events such as Black Friday.
We’ve no control of the same force majeure (sometimes weather will delay packages). In such cases, we are not responsible.

*Please note that buyers are responsible for any and all duties customs charges that may be incurred

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RETURNS

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How i return or exchange an item?

We want you to love your jewelry as we do, however If you are not entirely satisfied

with your purchase, you may return the unused item in its original packaging within 14 days.

▪️ Contact us within: 7 days of delivery
▪️ Ship items back within: 14 days of delivery

A refund of the merchandise and taxes will be given however shipping and handling for the delivery will not be refunded. Refunds will be issued in the same method of payment as the original payment. ie. A purchase made with a credit card: a refund will be issued to the original account via WIX payments.

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▪️Any shipping fees for returned item(s)are paid by the buyer.

▪️All Item(s) must be in their original, unused condition.

▪️When we receive the item(s) back we fully refund you (Shipping fees cannot be reimbursed).

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To be refunded, please return your order to this Address:

 

 Steve Gnatus

 Pirckheimerstr. 57

 90408 Nuremberg
GERMANY.

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UNCLAIMED ORDERS
 

I din't pick up my order, what now?
▪️In any case please contact us immediately! 

▪️We gladly re-ship orders that are returned to us as unclaimed. Customers are responsible for the re-shipping fee and an additional fee 15% of the value of products as handling charges.

▪️Unclaimed orders (signature tracking, never picked up or signed for) are partly-refundable. We issue a refund by deducting the original shipping fee and 45% of the value of products as handling charges.

▪️Unclaimed orders are NON-REFUNDABLE when there is no contact from the buyer 2 months after the order has been placed and shipped.

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CUSTOM ORDERS
 

Can i request a custom order?
Custom order items are welcome. Times will vary, depending on order, but we will get your piece to you as soon as possible.

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▪️I require a 50% deposit for any custom work and the balance upon completion.

▪️Custom orders are final sales.

▪️Deposits are non-refundable.

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GIFT WRAPPING AND PACKAGING

 

All items shipped with complimentary gift box and in environmentally friendly packaging
▪️Gift wrapping is available (additional charge).

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CARE INSTRUCTIONS

 

Gnatus jewelry is handmade with natural gemstones and delicate parts.
They are sentimental, eye-catching, and have the power to lift any outfit,
therefore we want you to wear your jewelry with confidence
but even the most durable of jewelry needs tender, loving care to keep its shine.

We always recommend you remove your jewelry before:
▪ showering or swimming
▪ exercising, gym
▪ sleeping or napping
▪ also avoid contact with perfume, chemicals and extreme temperatures

Jewelry is bought to be worn and worn to be enjoyed!
With a little care you'll ensure your jewelry lives its best life

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PAYMENTS

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What payment methods are acceptable?

Gnatus accept payments from all major credit cards:

▪️Visa

▪️Mastercard

▪️AMEX

▪️Diners

▪️Discover

▪️CUP

▪️JCB

▪️Maestro

▪️Paypal payments are also acceptable.

For payments with Paypal please choose at checkout  "Manual Payment".

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It is safe to shop from Gnatus?

Gnatus is protected under Wix payments, a very safe and secure provider.

Wix has full SSL secure payment support. Our Customer information is protected with 256-bit SSL encryption.  In addition, Wix only works with payment gateways that offer the highest level of protection. This means they all have PCI DSS Level 1 protection.

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